Privacy Policy

Last Updated: June 2026

Circle of Wellness ("we," "our," or "us") is committed to protecting your privacy and safeguarding the personal information you provide through our website and services.

Information We Collect

We may collect personal information that you voluntarily provide, including:

  • Name

  • Phone number

  • Email address

  • Insurance information

  • Information submitted through contact forms

  • Appointment requests

  • Other information necessary to provide behavioral health services

How We Use Your Information

We use the information collected to:

  • Schedule appointments

  • Communicate regarding services

  • Respond to inquiries

  • Verify insurance benefits

  • Send appointment reminders

  • Improve our services

  • Meet legal and regulatory obligations

Text Messaging Communications

If you voluntarily provide your mobile phone number and consent to receive text messages, Circle of Wellness may send communications regarding:

  • Appointment reminders

  • Scheduling updates

  • Intake-related communications

  • Billing-related communications

  • Administrative notifications

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying: STOP

For assistance, reply: HELP

Consent to receive text messages is not required as a condition of receiving treatment or services.

SMS Privacy Statement

We do not share mobile contact information with third parties or affiliates for marketing or promotional purposes.

Information may be shared with subcontractors and service providers that support our operations, including customer service, scheduling, electronic health record systems, and SMS/text message delivery services. These providers are required to maintain appropriate confidentiality, security, and HIPAA-compliant safeguards and may only use information as necessary to perform services on our behalf.

All categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties for marketing or promotional purposes.

Information Sharing

We do not sell, rent, or share your personal information with third parties for marketing purposes.

We may share information:

  • With your written authorization

  • As required by law

  • For healthcare operations

  • With service providers, subcontractors, and business associates who assist in operating our practice (including scheduling, communication, technology, and billing services) and who maintain appropriate confidentiality, security, and HIPAA-compliant safeguards

Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no electronic transmission or storage system can be guaranteed to be completely secure.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Your Rights

You may request to:

  • Review your information

  • Correct inaccurate information

  • Withdraw communication consent

  • Request restrictions where permitted by law

Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Changes become effective upon posting to the website.

Contact Us

If you have questions regarding this Privacy Policy, please contact:

Circle of Wellness
804-252-4525
hello@circleofwellnesscounseling.com
9321 Midlothian Turnpike Suite C, Richmond, VA 23235