“Take the first step in faith. You don't have to see the whole staircase, just take the first step.”

— Martin Luther King Jr.

How to get started

Free Phone Consultations

We offer free 15-minute phone consultations. Phone consultations are a great tool to determine if you and your potential therapist will be a good match. From there, an appointment can be made for you to receive services.

Please use one of the options below to schedule your free phone consultation:

We are in network with the following insurances:

Insurance

Private Insurance:

  • Aetna

  • Sentara (Formerly Optima)

  • Anthem Blue Cross Blue Shield

  • Cigna

  • United Healthcare

Medicaid:

  • Aetna Better Health

  • Anthem Healthkeepers

  • Sentara

  • United Healthcare

  • Molina

We also accept TRICARE!

For Optum and EAP please contact our office!

(Our self-pay rates vary based on therapist licensure. Contact us for specific pricing.)

Please contact your insurance to
verify your benefits.


Services may be covered in full or partially through your insurance. Here are some questions below to ask your insurance carrier when checking your coverage/benefits:

  • Do I have mental heath or behavioral health coverage?

  • What’s my deductible for in-network mental health benefits?

  • Is there a limit on sessions your plan will cover per year?

  • How much is my co-payment for mental health services?

  • Does my plan require pre-authorization for psychotherapy?

  • Do I have out-of-network mental health benefits ?

Payment

We accept all major credit cards.

Cancellation Policy

You will be charged a $85 cancellation fee if you do not cancel your session within 24 hours. You will also be charged a $85 fee if you are a no show.

Credit Card Policy

All clients are required to keep a credit card on file.

COW will bill your insurance company first and upon their determination of benefits, we will only charge your credit card when they inform us of patient responsibility. 

Circumstances when your card would be charged include, but are not limited to:

  • co-payments, deductible and co-insurance

  • missed or cancelled appointments without 24-hour notice

  • missed co-payments, deductible and co-insurance

  • any non-covered services and/or denial of services allocated to patient responsibility

  • any amount not paid by your insurance 60 days after a corrected claim has been filed